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SHIPPING POLICY
WE STRIVE TO SHIP YOUR ORDER FOR IN-STOCK ITEM AS QUICKLY AS POSSIBLE. HOWEVER, BECAUSE OF SHIPPING, CUSTOM DELAY AND MATTERS OUTSIDE OF OUR CONTROL, OUR STATEMENTS AS TO USUAL SHIPPING TIMES ARE NOT GUARANTEES OR PROMISES THAT A PRODUCT WILL SHIP ON A SPECIFIC DAY. IF YOU WISH TO FIND OUT THE EXPECTED DATE OF SHIPMENT ON A PARTICULAR ITEM OR ORDER, YOU MAY TRACE YOUR PACKAGE WITH THE INFO THAT WE PROVIDED OR EMAIL US AT CUSTOMERCARE@ZCOVER.COM
Order Cut-Off Times
All online orders shipped from zCover.com will be shipped out from Canada. Each order must be credit approved and transmitted to our Shipping Department by 1:00pm PST.
Any in-stock item order which is placed and/or credit approved after the cut-off time will be shipped next business day. Orders placed during weekends or holidays are shipped the next business day. We currently provide no price protection after the purchase is made.
Shipping Options
Shipping charge is based on your order's weight, dimension, and shipping destination with the service that you selected. zCover reserves the right to select our own designated carrier to provide your selected service. We provide different options of shipping methods which are depend on the service availability in your local area.
GROUND: Only available for shipping location within Canada & 48 Contiguous United States where courier ground service is provided. Estimated delivery time is 2-7 business days with tracking info provided. Physical address is required.
EXPEDITED: Estimated delivery time is 1-3 business days with tracking info provided. Physical address is required.
POSTALL SERVICE: Canada postal service is another option for cost saving. PO Box is accepted. Estimated delivery time 1-7 weeks. NO tracking info will be provided.
Terms & Condition:
- Any single order's value over USD 200.00 may cost Custom delay. Brokerage, Custom & Duty fee may be charged by the Custom. Customer is solely responsible for any tariffs, customs or fees. zCover is not liable for shipping that is refused because customer failed to account for customers fees and tariffs.
- No refunds will be given for items that are seized at your local customs office. zCover will not be held liable for any customs duties or taxes that arise from your local customs office. zCover will also not be held responsible for any additional fee the local carrier in your country may charge.
- With any courier service, physical address is a MUST. PO Box is NOT accepted by any courier as a deliverable address.
- Estimated delivery time for in-stock items is from the next day of shipment pick up date, exclude Saturday, Sunday and holiday (Canada or your local country's holiday). Order may be delayed due to custom, weather condition or any uncontrollable or unexpected reasons. Once the order is shipped, zCover is not responsible for any delay due to any circumstances.
- With standard courier delivery service, signature MAY or MAY NOT be required. It is solely up to the courier driver's discretion to decide whether it's needed or not. Driver has the right to leave your package on the doorway without asking any signature whenever he justifies it's safe to do so.
- zCover attempts to keep its customers informed when an order is delayed; however we are not responsible for any consequential damages as a result of any delays.
- zCover tries our best to assist customer to monitor, trace, or speed up the order while it's necessary. But we are unable to guaranty for any solution which is out of our control.
Shipping to Alaska, Hawaii, and U.S. Territories
NO Ground Service is provided to Alaska, Hawaii, and U.S. Territories. Expedited or Canada Post Air are the options for the locations above with different shipping rate apply. There will be NO tracking info for any Canada Post Air service.
Shipping to Canada
All shipments to Canada are Duty and Customs Free. Customer is responsible for applicable Canadian taxes.
Shipping outside North America
- International shipping rates apply to all orders shipped outside U.S. and Canada.
- International orders can be shipped via:
- Expedited Service: Estimated delivery time 1-3 business days with tracking info provided
- Canada Post International Air: Estimated delivery time 7-14 business days WITHOUT tracking info provided, with up to $100.00 limited insurance.
- No refunds will be given for items that are seized at your local customs office
- Shipping fee is NON-REFUNDABLE for any reason of unclaimed or undelivered package returned to zCover in their original un-open condition. If the package is returned to us by Customs Officials, customer is still responsible for all related charges. Additional 15% restocking fee will be deducted from your refund transaction.
- Customs and Duty Charges: zCover will not be held liable for any customs duties or taxes that arise from your local customs office. zCover will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the basic shipping charge, not including customs, duties, taxes, VAT and your local country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. If you are unsure of your country's import policies, please check with them before ordering.
- Tracking info will ONLY be provided for Expedited service. If your shipping destination is out of the courier service area, courier reserves the right to transfer your package to a reasonable local service provider to continue the delivery service. There may be no tracking details can be provided beyond this point.
- With Canada Postal service, only regular air mail service will be used. NO tracking info can be provided.
- Since no tracking number is assigned (like courier service), delivery to some remote residential areas may take additional days. Please be noted that some individual countries may hold up packages in their Customs up to 30 days long. We are unable to try to locate these orders until the end of 30 days due to post office guidelines.
PO Box Address
- Orders to all P.O. boxes are shipped via Canada Postal Service ONLY.
- For all Canada Postal Service, NO tracking info will be provided.
- We highly recommend that you choose a shipping method which can be tracked. For non-tracked methods of shipping, zCover will not be responsible for lost shipments.
APO/FPO Address
- Orders to APO/FPO are all shipped via Canada Postal Air Service. Although estimated delivery time is 14-21 business days as per Canada Post, but actual delivery times may vary for different APO/FPO addresses.
- Please be noted that NO tracking number can be provided for any Canada Postal service. In addition to the delivery time that it needs to get to the APO or FPO, you will be responsible to arrange the schedule for delivering the package to military and then delivering to you. This could be days or weeks. zCover has no way to speed up this process time. For non-tracked methods of shipping, zCover will not be responsible for lost shipments.
zCover Limited Free Shipping Service
- Free shipping is ONLY available for online orders from zCover Online Store for selected items.
- zCover reserves the right to change, revise or cancel the Free Shipping products without notice.
- zCover do NOT provide any price protection for your previous oders.
- In order to entitle Free Shipping for your order, ALL items included in the same order have to be Free Shipping Products.
- Free shipping item(s) will be shipped via zCover pre-selected shipping method. Normally all free shipping orders will be shipped with Canada Postal Service. zCover reserves the right to change carrier and/or select the shipping method without notice.
- No tracking info will be provided for all Free Shipping orders. Express or International shipping cannot be provided.
- Free shipping applies to zCover Online Store sells and ships to end user customer only.
- Products must be purchased from zCover Online Store to qualify for free shipping.
- Offer is valid only while supplies of qualifying products last. zCover does not guarantee product availability. Displayed availability is strictly a time estimate.
- zCover is not liable for any shipping charges that may incur as a result of an undeliverable shipping addresses provided by the customer.
- This offer is void where prohibited or restricted by law.
- This offer is not valid in conjunction with any other promotion except as specifically permitted by the terms and conditions of such other offer or promotion.
- zCover is not responsible for printing errors.
- zCover reserves the right to modify this offer or end the offer at any time without notice
- RETURNS: If customer returns the item(s) for ANY reason except DOA (Defective on Arrival), customer is responsible for all related charges to return to item to zCover.
- If any unclaimed or undeliverable package is returned to us with it's original un-open condition, $15.00 Shipping and Handling fee + additional 15% restocking fee will be deducted from your refund.
With Incorrect Shipping Information
- Any missing, incorrect or misleading information, including, but NOT limiting to, missing apartment or suite number, wrong house number, missing company name, wrong zip code, incorrect state, multiple addresses listed in the street field, or any other error which would render the package undeliverable, resulting in being either returned to us, or held by carrier until correct information is provided. Extra cost may be applied. zCover is not responsible for any related cost.
- zCover attempts to ship out all our orders with ZERO error. We try our best to locate any information that we suspect that as an error. zCover reserves the right to hold your order until correct information is clarified. We're NOT responsible for any shipment delay.
- If, however, the items were already shipped out, the incorrect address would render the package to be returned to zCover or held by the shipping carrier for address correction. If any extra cost is accrued, including shipping, duty and brokerage fee, you are responsible to clear all related cost before we release or re ship the order to you.
Refused Order
Should you refuse an order when it arrives at your home or business for any reason, you are responsible for all related cost, including cost for shipping/handling the order to you, and cost of shipping back your order to zCover. For international orders (including all United States Orders under such circumstance), additionally you will be charged for any duties, taxes, brokerage or custom fees associated with your refused order, should zCover be required to pay them in order for us to get the refused order back from your country.
Change or Cancel an Order
You may request to cancel or make change to your order, provided that your order has not already been processed and shipped. No verbal change or cancellation is permitted. All requests have to be sent to our Customer care Center via e mail at customercare@zcover.com ONE HOUR before our cut off time. Please clearly put your On Line Order number on the subject line of your e mail. Normally you will receive an e mail from our Customer Care Center to confirm your changes/cancellation. We'll try our best to make all possible change as you needed, but if the order is already shipped, zCover is not responsible to any related cost accrued.
Damaged Items
We make every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. If an item arrives as damaged, you must notify us within 48 hours of receipt by email at customercare@zCover.com.
Special Shipping Offers
Special shipping offers may supersede these policies. Please send your special request to our Inside Sales Team at sales@zcover.com for further assistant.
Risk of Loss
Title to items being purchased passes from our online store to purchaser at the time of shipping. Customer takes on full liability for safety and validity of delivery address given to us at the time of purchase. We will not incur any forwarding costs on shipments. We shall not be responsible for damages or delays resulting from Acts of God, war, riot, seizure, terrorist activities, embargo, or other acts or events nothing within the reasonable control of us.
Payment Options
Disclaimer
While we make every effort to ensure the product information and pricing on zCover.com is accurate and current, there may be instances where inaccurate or incomplete data is displayed. In the event item data is incorrect, such as listed with an incorrect price, availability, or with incorrect information, zCover.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. We reserve the right to correct errors and/or update the content on our website at any time without notice.
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