ZCOVER INC. RETURN POLICY
We believe in offering the best value, quality
and selection. Returns will only be accepted on new and unused products you
ordered from zCover Mall online store. If you would like to return a product
that is in unused condition, you are entitled to a replacement, exchange,
refund, or a credit within 30 days of the date of invoice. The refund or credit
will not include any shipping and handling charges shown on your invoice. A
return refund will be made to customer in the amount of price of the product and
charged taxes minus the shipping-handling fees. We do offer one-year limited
warranty; please refer to our warranty policy
To return an item
- Fill up our Return request form.
You can download it here.
- E-mail the form to our customer care
department to obtain a Return Merchandise Authorization (RMA) number. This
RMA number must be requested within 30 days of receiving the order.
e-mail:
customercare@zcover.com
- Upon receipt of the RMA number, you must
follow the instruction return the item in the original box with all the
packaging, accessories and a copy of the original invoice. The RMA number
must appear on the outside of the package or the package will be refused.
- Return the package to the following address
within 15 days after you receive RMA number via mail, UPS, Federal Express,
or any other courier that allows for tracking of the package.
Customer Care
#100 - 13551 Verdun Place
Richmond BC V6V 1W5
CANADA
- No collect shipment or any out of Canada
shipment requiring a broker or customs fee will be accepted.
- All returns are subject zCover Inc’s
approval. We reserves the option to refund, credit or replace items that
were damaged due to accident, misuse, abuse, product modification or neglect
or damage resulting from the performance of repairs unauthorized by zCover.
zCover Inc. reserves the right to refuse returns.
- If the customer returns the item(s) for ANY
reason except that it is defective, customer is responsible for outgoing
freight as well as return freight.
- All other return policy rules apply Returned
item(s) which shipped with zCover limited free shipping service will incur a
$15 restocking fee to cover the initial shipping charges.
- For returns, we will issue a credit for the
cost of the item and the sales tax, if applicable. Please allow 5 to 10
business days for the process. Shipping charges are not refundable. For
exchanges, we will ship out the replacement after receiving the exchange
balance. shipping will be charged for the new item(s) sent.
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